Ordering with us has been simplified to put you in control of your order. All orders are now processed through this site; however, you will be appointed a dedicated Account Manager who will be able to assist you with any ordering issues or queries.
After receiving the order, our warehouse will process your order and typically dispatch it within 3-5 working days. Please note, at peak seasonal times this lead time may vary.
We understand that occasionally you may wish to add or change your order after it has been placed and, where possible, we will try to accommodate this. If you use a freight forwarder or require us to confirm weights and dimensions for your order to obtain a shipping quote, we state that changes can only be made to the order up to 24 hours after its placing; our warehouse cannot facilitate the changes after the order is packed.